5 Ways to Reduce Staff Costs Without Compromising Service Through Order & Pay Solutions
Managing staff costs is a constant challenge. With rising wages, fluctuating demand, and staff shortages, it’s never been more important to streamline your operations while maintaining excellent service. The good news? Order & pay solutions offer a way to reduce your reliance on staff, optimise efficiency, and even improve guest satisfaction.
Here are five easy ways you can use order & pay technology to trim staff costs and stay ahead of the game.
1. Empower Guests to Order at Their Table
By allowing guests to order directly from their table via an app or QR code, you can reduce the need for servers to take orders manually. This doesn’t just save time; it frees up your team to focus on creating a memorable guest experience.
Fewer staff members can cover more tables, meaning you can operate with leaner shifts during quieter periods without sacrificing service quality.
2. Streamline Payments and Eliminate Bottlenecks
Table-side payment options mean no more waiting around for card machines or splitting bills manually. This efficiency reduces the need for multiple staff on the floor during peak times, as one person can handle larger sections with ease.
Faster payments mean quicker table turnover, too—resulting in more revenue with fewer staff on duty.
3. Reduce Training Time
With a robust order & pay system, new team members require less training. They don’t need to memorise a complicated menu or learn a detailed POS system. Instead, they can focus on delivering a warm, welcoming service while the technology handles the rest.
This reduces onboarding costs and helps new hires become productive more quickly.
4. Minimise Errors and Waste
Manual order-taking is prone to mistakes—misheard orders, forgotten modifiers, or even incorrectly applied promotions. These errors can lead to food waste, unhappy guests, and wasted time fixing problems.
With order & pay, guests control their orders, reducing the likelihood of mistakes and saving valuable staff hours that would otherwise be spent resolving them.
5. Adapt to Fluctuating Demand
During busy times, order & pay allows you to serve more guests without increasing your headcount. Conversely, during slower periods, you can run with a skeleton crew because the system handles much of the workload.
This flexibility is crucial in hospitality, where demand can change rapidly based on time, season, or events.
The Hidden Bonus: Happier Staff and Guests
While cost savings are important, order & pay solutions also lead to happier staff and guests. Your team can focus on engaging with customers instead of running back and forth to the POS or kitchen. Meanwhile, guests enjoy the convenience of controlling their dining experience.
Happy staff are more likely to stay, reducing turnover costs—a hidden but significant expense in the hospitality industry.
Final Thoughts
Reducing staff costs doesn’t have to mean cutting corners. With order & pay technology, you can operate more efficiently, enhance your service, and maintain a positive experience for both your team and your guests.
Now’s the time to take control of your costs and future-proof your business. Start exploring order & pay solutions today to unlock these benefits and more.
